Returns/Exchanges + Shipping
RETURNS/EXCHANGES
Our desire is that these become your new favorite shoes. If they aren't, you can exchange or return your shoes for free* within the U.S. as long as:
- Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles,) and in their original packaging.
- Your return request is submitted within 15 days of receiving original order.
- If it's a flawed or defective product (not caused by the customer, normal wear, and tear, etc.,) please let us know as soon as possible and we'll work with you to get them replaced or repaired at no charge.
We reserve the right to refuse any returns/exchanges that do not meet these criteria.
INSTRUCTIONS
Please email info@claudialisotta.com with your order number, the exact issue, and condition of the shoes and pending review we'll send you a prepaid return label to get them back to us.
SHIPPING INFO
We try to fulfill all orders with 3-5 business days. They're fulfilled from Dallas TX so shipping times depend on what location they're going to but on average 2-3 days transit time.